Penyelesaian Masalah bagi Kes-Kes berkaitan dengan Pelancongan
Abstract
Sektor pelancongan di Malaysia yang berkembang pesat telah menjadi salah satu punca utama pendapatan negara. Kaya dengan pelbagai warisan budaya, tarikan semula jadi, dan infrastruktur moden, Malaysia telah muncul sebagai destinasi terkemuka untuk pelancong antarabangsa dan domestik. Tidak dinafikan industri pelancongan dan hospitaliti telah diiktiraf sebagai antara faktor utama yang menyumbang kepada pertumbuhan ekonomi negara. Namun demikian, dengan perkembangan ini, timbul pelbagai pertikaian dalam sektor pelancongan, termasuk isu-isu yang melibatkan frod, salah faham kontrak, pematuhan undang-undang, dan keselamatan. Pertikaian ini sering memerlukan penyelesaian melalui mahkamah atau penyelesaian pertikaian alternatif (PPA) seperti pengantaraan, timbang tara dan perdamaian. Dalam kertas ini, perbandingan antara penyelesaian pertikaian melalui mahkamah dan PPA dianalisis. Kajian ini bertujuan untuk menilai keberkesanan setiap kaedah dalam menyelesaikan isu-isu pelancongan dan mencadangkan penambahbaikan mekanisme penyelesaian yang sedia ada. Analisis juga termasuk impak pertikaian terhadap pihak berkepentingan seperti pelancong, perniagaan, dan sistem undang-undang. Tambahan pula, perbandingan antara kedudukan Malaysia dan Australia dalam menangani pertikaian turut dibincangkan bagi memperkaya pemahaman tentang amalan terbaik dalam industri ini.
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References
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