Exploring Hygiene and Motivational Drivers of Employee Career Commitment in Shanghai’s Pet Retail Sector
Abstract
The present study explores the impact of hygiene and motivator factors on career commitment among workers in the pet retail industry in Shanghai. Consistent with Herzberg (1959) Two-Factor Theory, three hygiene factors, payment, working conditions, and working relationships, and one motivational factor, training and development, were tested for their direct effect on career commitment. The sample consisted of 138 employees from pet shops in Shanghai and the Partial Least Squares Structural Equation Modeling (PLS-SEM) was used as the analytic approach. Results are that pay, working conditions, and training and development significantly increase career commitment, while working relationships are less influential. The importance of equitable compensation, good working conditions, and ongoing employee development as well as their relationship to a long-term commitment is reinforced by the findings. Practically, the findings of this study can support managers and policy makers in the development of effective motivation programs that increase employee commitment and will assist in improving turnover rates within the growing pet retail industry.
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